Veritas Essential Appliance Support 2-Year On-Site | Parts & Labor

Maintain uptime when appliance issues can’t wait. Veritas Essential Appliance Support - Extended Service delivers 2 years of on-site maintenance with 24 x 7 x 4 business-hour response, parts and labor coverage, and parts replacement. It is built for teams that need fast restoration, not ticket queues. This service adds practical support where it matters most: web knowledge base access, web support, phone support, repair, and replacement resources aligned to the realities of production environments. On-site service helps limit disruption, while parts and labor coverage keeps resolution moving without extra procurement delays. For infrastructure teams responsible for business-critical workloads, the value is straightforward: fewer extended outages, faster recovery, and a clearer support path when hardware needs attention. The 4 business-hour response target and 24 x 7 coverage help reduce risk across distributed operations, while the 2-year term provides predictable support planning for the appliance lifecycle.