Extreme Networks On-site Service 1 Year Next Business Day | Parts & Labor

Keep production environments moving with on-site service designed to shorten downtime and reduce escalation friction. ExtremeWorks OnSite delivers technical support, update and upgrade assistance, and advanced parts replacement with field technician dispatch for covered products under the purchased service level. When a failure is diagnosed, the service covers the replacement part and an on-site technician arrival within the specified response time, helping restore operations without sending equipment offsite. Customers also receive 24x7 telephone and web access to Extreme Networks Global Technical Assistance Center for product questions, troubleshooting, and hardware or operational software support. For infrastructure teams responsible for uptime, this service adds a clear recovery path and a defined response window. It is a practical fit for environments where service continuity matters more than reactive break-fix support, and where the cost of delay exceeds the cost of coverage.