Cisco Partner Support Service 24 x 7 x 4 Hour | Technical Support

Strengthen your support practice with a service model designed for channel delivery. Cisco Partner Support Service helps qualified partners build and deliver branded support offerings while relying on Cisco services infrastructure behind the scenes. That structure gives you a clearer path to expanding support revenue without taking on every operational burden alone. With 24 x 7 technical coverage and phone support, this service is built for environments where response time matters and customer expectations are high. The 4-hour service response target supports faster engagement when issues arise, helping your team stay focused on resolution rather than escalation. PSS is especially valuable for partners that want to improve operational support margins, introduce new service tiers, or phase in a more complete support practice over time. It is not a generic break-fix plan; it is a collaborative service framework intended to help you own the customer relationship while Cisco backs the delivery model. For organizations building a recurring-services business, that distinction matters.